Sync errors

[Jmms18]

Is anybody experiencing sync errors? I downloaded the updated app and was able to sync the first few days. Several failed sync attempts since the last two days. 

Moderator edit: edited title for clarity

[Jennrick]

I'm having sync issues also. Have a samsung galaxy s4

[adkhyg]

I am also having the same problem with syncing! I updated and lost an entire day's worth of data and then for two days it was syncing fine.  Now I cannot get it to sync no matter what I do. Anyone have any solution to this???

[ATVOL]

I am having syncing issues. The app will not sync my Charge2 with my tablet or phone. This has lasted for two to three days, after the app was updated.

[Dizzylemon]

Hi having no joy with syncing my charge 2 with my s7 edge. Reading other posts, people having same issues any joy with any solutions yet?

[adkhyg]

After reading a few suggestions for other problems, I did the following to see if it would work for my syncing issues and it did:

1.  Turn off your phone.

2.  Reset your fit bit:  First plug Fitbit into the charger.  Then hold the "on/off" button down for 4-6 seconds until you feel it vibrate.  This means it has reset.

3.  Turn your phone back on.

4.  Access your Fitbit app and sync.

It worked for me....good luck!!!

[USAF-Larry]

@adkhyg, I'm glad you got it going again!  The only thing I might add is that the restart instructions depends upon the model of Fitbit tracker you have.  Others can use the instructions in this help article, How do I restart my tracker?

[Joe_on_the_go]

I'm having the same intermittent problem. I'm regularly having to force stop the app and restart it. I sometimes have to restart my phone. This wasn't a problem with the old dashboard 😞