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Sync problems with Flex 2

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‎09-17-2017 07:34 - last edited on ‎09-18-2017 08:08 by Moderator Alum

‎09-17-2017 07:34 - last edited on ‎09-18-2017 08:08 by Moderator Alum

Hi all lights flashing and cannot sync. Any ideas ? Thanks

 

 

Moderator Edit: Updated Subject For Clarity.

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1 BEST ANSWER

Accepted Solutions

‎09-18-2017 09:59

In response to RobertoME

‎09-18-2017 09:59

Hi Robert thanks for trying to help with this matter. I am using a Flex 2 .
I have checked all settings and they are correct.i have had tracker on
charge all afternoon and all lights are flashing .I do not know why ?
Thanks

View best answer in original post

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4 REPLIES 4

‎09-18-2017 08:07

‎09-18-2017 08:07

Hello @Mukewithwrs04, let me start by giving you a warm welcome to the Fitbit Community! I was reading you are having a hard time to sync your tracker. When you say all lights are flashing I assume you are using a Flex 2. My recommendations is to giving it a try to these troubleshooting steps: Having trouble syncing? (here's how to fix this).

 

See you until the next one and I hope this helps.

Roberto | Community Moderator

"Great things are done by a series of small things brought together.” What's Cooking?

Best Answer

‎09-18-2017 09:59

In response to RobertoME

‎09-18-2017 09:59

Hi Robert thanks for trying to help with this matter. I am using a Flex 2 .
I have checked all settings and they are correct.i have had tracker on
charge all afternoon and all lights are flashing .I do not know why ?
Thanks
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0 Votes

‎10-05-2017 10:25

In response to Mukewithwrs04

‎10-05-2017 10:25

Hello @Mukewithwrs04, thank you for keep me posted. I saw your reply is marked as an "Accepted Solution" but by the context of your response I'm not sure if you re still experiencing the syncing issues you mentioned before. Can you confirm this for me please?

 

See you later and for more questions I'll be around.

Roberto | Community Moderator

"Great things are done by a series of small things brought together.” What's Cooking?

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‎06-12-2021 22:53

In response to Mukewithwrs04

‎06-12-2021 22:53

Put your Flex 2 in the charging cradle. Make sure the cradle is connected to power and the pins line up. Underneath the cradle is a square button. Press it 3 times within 5 seconds. This will power cycle the flex unit and restart it. You'll find it will sync properly now. You may need to do it twice, but it has never failed to work for me.

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