Sync

[Emc69]

My fitbit ChargeHR does not Sync with my Android device Samsung Note 4, i Registered on the 10th April 2016 but haven't saved any data since...lost all my steps for the last 5 days!!!

[SteveH]

Your data should still be there on your Charge HR (it has enough memory for 7 days data between syncs).

According to the compatibility list the Note 4 should work ok. There are some troubleshooting ideas in this article:

http://help.fitbit.com/articles/en_US/Help_article/I-can-t-sync-my-tracker/

Note that the step where it suggests a restart of your tracker is worth repeating a few times as it doesn't always work.

Are you in a position to try syncing to a computer? This will help narrow down the problem to either your fitbit or your Note 4

[Emc69]

Hi SteveH...i checked it out...my fitbit does not seem to pair with my Device via Bluetooth, just can't find it when i search for any new devices. Can there be a problem with my Bluetooth on my fitbit Device?

[SteveH]

How are you trying to pair it? Fitbits are unusual in that the pairing has to take place via the fitbit app and not via the Android Bluetooth settings.

[Emc69]

Tried pairing via Android Bluetooth and via fitbit app...i can see its trying to sync but then just stops. Last sync was on Monday. Do think i must uninstall that app and try to reinstall it?

[SteveH]

I would try restarting your Android and using this procedure to restart your fitbit:

http://help.fitbit.com/articles/en_US/Help_article/How-do-I-restart-my-tracker/