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Synching Fitbit data with Virgin Pulse not working properly

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‎04-24-2022 13:45 - last edited on ‎04-27-2022 13:40 by Fitbit Moderator

‎04-24-2022 13:45 - last edited on ‎04-27-2022 13:40 by Fitbit Moderator

I've had my Inspire 2 for about a week.  At present, I'm disappointed in that it will not sync my steps, sleep, anything with Virgin Pulse.  The only way I've been able is to disconnect the the Inspire from Virgin Pulse and then reconnect EVERYTIME I need to check.  What can I do to do a better job with the device?

 

Moderator edit: Subject for clarity.

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‎04-27-2022 13:42 - last edited on ‎06-05-2024 07:54 by Fitbit Moderator

‎04-27-2022 13:42 - last edited on ‎06-05-2024 07:54 by Fitbit Moderator

@Southern68 Welcome to the forums. Thanks for inquiring about the connection of your Fitbit account with Virgin Plus. 

Thanks for the explanation and your initiative to solve it on your own. In these scenarios I recommend the following help article: . However, that is exactly what you have tried already. I would also recommend to check with Virgin plus, if there is anything you can do on your account on their side. They may also have troubleshooting steps for this situation. 

RodrigoM | Community Moderator, Fitbit

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‎04-27-2022 13:42 - last edited on ‎06-05-2024 07:54 by Fitbit Moderator

‎04-27-2022 13:42 - last edited on ‎06-05-2024 07:54 by Fitbit Moderator

@Southern68 Welcome to the forums. Thanks for inquiring about the connection of your Fitbit account with Virgin Plus. 

Thanks for the explanation and your initiative to solve it on your own. In these scenarios I recommend the following help article: . However, that is exactly what you have tried already. I would also recommend to check with Virgin plus, if there is anything you can do on your account on their side. They may also have troubleshooting steps for this situation. 

RodrigoM | Community Moderator, Fitbit

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