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Synching issues for the Versa

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‎04-22-2018 06:09

‎04-22-2018 06:09

 Like others, my Versa is not synching although I have all day synch on. I have the message that the last synch was yesterday at 840 am, therefore anything I have done yesterday is not captured. However it was synching and capturing my steps and floors prior to going to bed. I do not want a product that's not going to synch and capture my progress.

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‎04-25-2018 04:22

‎04-25-2018 04:22

Hello there @Ajc17, welcome aboard to the Fitbit Community! Thank you for bringing this issue to my attention and rest assure our teams are aware of this issue. Please refer to your dedicated thread for more details: 4/24 - Issues with setup, syncing, and App Gallery

 

Several users are reporting the issue was resolved, so I'm wondering how it goes for you?

 

Perhaps giving it a try to our troubleshooting steps in the meantime will help you to sync easily: Having trouble syncing? (here's how to fix this).

 

See you later and thank you for your patience.

Roberto | Community Moderator

"Great things are done by a series of small things brought together.” What's Cooking?

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