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Syncing Issue with my walking activity

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‎01-30-2018 10:09 - last edited on ‎02-01-2018 04:25 by Moderator Alum

‎01-30-2018 10:09 - last edited on ‎02-01-2018 04:25 by Moderator Alum

I've walked for atleast 40 minutes. My tracker  (alta) is recognizing my steps & active minutes. However my days of exercise is not being recognized. I've restarted my alta & dropped all forms of exercise down to 10 minutes. Help!

 

 

Moderator Edit: Updated Subject For Clarity.

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‎02-01-2018 04:23

‎02-01-2018 04:23

Hi there @Alicia228, nice to have you here as a new member of the Fitbit Community! I was reading your post and I still don't have clear what you are referring with your days of exercise, is this your exercise history on your Fitbit app? Or are you referring to SmartTrack feature?

 

Assuming this is related to SmartTrack, you mentioned about trying a restart to no avail. So in this scenario I would like to mention that SmartTrack recognizes activities based on the continuous movement of your arms. Sometimes, motions such as placing your arms on the bar of a treadmill, or pushing a stroller while you walk, may interrupt SmartTrack. Additionally, stopping in the middle of an exercise may interrupt the activity tracking.

 

Is this happening at the moment to walk or is happening with other default activities of SmartTrack?

 

Let me know a few more details if the issue persists. See you later.

Roberto | Community Moderator

"Great things are done by a series of small things brought together.” What's Cooking?

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