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Syncing difficulties after update

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‎12-16-2019 21:58 - last edited on ‎12-17-2019 17:04 by Fitbit Moderator

‎12-16-2019 21:58 - last edited on ‎12-17-2019 17:04 by Fitbit Moderator

I don't know that my problem is any different from anyone else's, but I just updated the app, because I haven't been able to set up my scale (this has been a month-long issue). As soon as the update was installed, I could no longer get my Alta HR to sync with my Samsung S7 Edge. I like Fitbit stuff, but all these problems are making me rethink my choice. Maybe a company with fewer software issues? I'm very frustrated. I don't have time to spend figuring out all these problems. Your company is supposed to do it for us.

 

Moderator edit: Subject for clarity

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3 REPLIES 3

‎12-17-2019 17:03

‎12-17-2019 17:03

Hi @rehooker, welcome to the Community Forums!

 

First, I appreciate your effort and patience for troubleshooting this situation prior to posting, I totally understand how frustrating this matter can be for you but I'm here to help you with this. That said, if you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your Samsung Galaxy S7 Edge that's preventing the syncing procedure to be completed.

 

Then, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

 

Keep me posted, I'll be around if you need anything else.

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‎12-20-2019 16:22

In response to RicardoFitbit

‎12-20-2019 16:22

The Alta is now syncing. Thank you. I actually don't think I did anything. I think it just started working on its own. Now about that scale....

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‎12-25-2019 17:14

In response to rehooker

‎12-25-2019 17:14

I appreciate your update @rehooker, sorry for the delayed reply. 

 

Thanks for sharing this with me, I'm happy to know that such information resolved your concern. Please do not hesitate to contact me back if you require further assistance or if you have any additional questions for me to answer, I'll be around.

 

I want to take the opportunity to suggest you to visit our discussion forums and participate. There are several users who are interested in fitness, healthy eating, better sleep, among others. I'm sure that they will be happy to meet you there. 

 

It was a pleasure to help you.

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