help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Syncing difficulties and battery short life

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-13-2020 20:51 - last edited on ‎01-14-2020 12:35 by Fitbit Moderator

‎01-13-2020 20:51 - last edited on ‎01-14-2020 12:35 by Fitbit Moderator

It's a year old. Before Xmas,  I did a firmware update and since then nothing but problems. I have android phone.  Not only is my phone not syncing but but each charge is only lasting less than 36 hours. So frustrated.  Please help 

 

Moderator edit: Subject for clarity 

Best Answer
0 Votes
1 REPLY 1

‎01-14-2020 12:34

‎01-14-2020 12:34

Hi @OCLizzy, welcome to the Community Forums! 

 

Thanks for bringing this to my attention and the details that were shared in your post, totally understand how frustrating this matter can be for you. If you're experiencing syncing difficulties, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your mobile device that's preventing the syncing procedure to be completed. Also, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes.    

 

About the battery performance of your Versa, please check this help article for tips and recommendations to prioritize battery life. Such article includes as restart process that will refresh the device's performance.

 

Let me know if you have any additional questions.

Best Answer
0 Votes