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Syncing difficulties and not receiving notifications

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‎12-02-2019 17:31 - last edited on ‎12-03-2019 11:17 by Fitbit Moderator

‎12-02-2019 17:31 - last edited on ‎12-03-2019 11:17 by Fitbit Moderator

My android S7 will not sync, pick up texting messages or phone calls. I have followed all directions on how to correct.  I have a Versa that worked great until this last update. No luck very frustrating!!

 

Moderator edit: Subject for clarity 

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3 REPLIES 3

‎12-03-2019 11:16 - edited ‎12-03-2019 11:17

‎12-03-2019 11:16 - edited ‎12-03-2019 11:17

Hello @SunsetRunner, welcome to the Community Forums!

 

First, I appreciate your effort and patience for troubleshooting this situation prior to posting, I totally understand how frustrating this matter can be for you. Regarding the syncing difficulties you're experiencing, if you haven't already done so please check how the syncing procedure works here and see if there's a missing requirement on your Android mobile device that's preventing the syncing procedure to be completed. Also, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

 

For notifications I suggest you to check:  How do I get notifications from my phone on my Fitbit device? After verifying the requirements to receive notifications on your device, please try the troubleshooting steps that are specified on: My Fitbit device isn't receiving notifications from my phone.

 

Keep me posted, I'll be around if you need further assistance.

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‎12-06-2019 04:12

In response to RicardoFitbit

‎12-06-2019 04:12

Thank you for responding. I have tried everything at was suggested. It will work for alittle bit then stop. I will try everything all over again then it won't sync. 🤷‍:female_sign:

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‎12-08-2019 19:30

In response to SunsetRunner

‎12-08-2019 19:30

You're welcome @SunsetRunner, it's a pleasure to continue assisting you. Sorry for the delay in responding.

 

Thanks for troubleshooting this situation with me. Since the steps that were shared on my previous post didn't resolved this situation, please try the following ones:

 

  1. Restart your Fitbit.
  2. Please on the phone, go to Settings > Bluetooth, and remove all the connections that exist with the device. (Forget device, ignore or unpair depending on the version of the operating system of the phone).
  3. Turn off the Bluetooth and restart the phone. (Switch off and on again).
  4. When the Samsung Galaxy S7 is back on, turn the Bluetooth on again but do not attempt to connect to the Fitbit from here.
  5. Go on the app and try setting up the Versa as a new device.

 

Let me know the outcome.

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