Syncing difficulties with Charge 3

[Teoy]

Barely one month from having the Charge 3, syncing no longer works. I've spent too much time troubleshooting a $150 new device only to have the same issue exist. I've chatted with tech support three times. The first, we were able to get one sync completed and then it stopped from there. 

I spoke with two other support reps and was informed they are aware of the issue just keep checking to see if the sync starts working. I've had 3 Fitbit devices, this is the first and last time I will have problems with a device I heavily rely on for daily fitness tracking. 

Google/Fitbit whomever really needs to do better. This is beyond unacceptable

Moderator edit: Subject for clarity 

[RicardoFitbit]

Hi @Teoy, welcome to the Community Forums!

Thanks for bringing this to my attention and for troubleshooting your Charge 3 with our Support team prior to posting. I understand how frustrating this matter can be for you. To better assist you with this, can you please let me know which Android mobile device are you using? When was the first time you experienced this issue and how many times since then? 

If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your Android mobile device that's preventing the syncing procedure to be completed.

Then, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. Make sure that your mobile device is compatible with our products and services too.

Keep me posted and let me know if you have any additional questions.

[Lilybet]

Hi, 

I'm having this same issue, recently, my Charge HR 3 the 2nd, has decided to stop syncing with my phone, noticed mostly because it was and is losing time. And then I went to check my sleep log, and it goes Device cannot be found. I've cleared Cache, unistalled app, reset device. Turned off phone, reinstalled app, resynced device to my Nokia Steel 8. And then 20hrs later it's once again lost sync. I'm still using Android version 9. Only had this Charge HR3 for 6mths, as the previous one was one of the ones that got replaced.

[Teoy]

I have Galaxy S9 with Android 9 OS. I have done all the steps, meet all the requirements and as of a few days ago until now it's still not working. There is nothing else you try and frankly the amount of time spent to troubleshoot a month old device is beyond ridiculous. The lack of customer support for what Fitbit says is a known issue is also ridiculous. I would like to return it and get my $150 back but I'm told that's not an option either. Stand by your product or refund customers money. 

[Lilybet]

Post the latest Fitbit update I cannot even get my Fitbit to sync to my phone

 

 this is getting very very frustrating

[Lilybet]

This is after multiple resets, installs, uninstalls, Fitbit resets. It's just useless

[Teoy]

It's really sad Fitbit/Google company is not responding to either swap, replace or refund customers for this ongoing issue.