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Syncing difficulties with Charge 3

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‎02-17-2020 02:48 - last edited on ‎02-18-2020 16:59 by Fitbit Moderator

‎02-17-2020 02:48 - last edited on ‎02-18-2020 16:59 by Fitbit Moderator

Where do I begin. Been working perfectly for 8 months until an update to app 13th Dec 19 hasn't worked since. Numerous conversations /emails with Fitbit no further on and too many problems over last 2 months to list. Main issue now won't sync regularly and syncs randomly every few days when it feels like it? So data on app useless on daily basis. Clock starts losing time soon after syncing loses and continues losing time. Also clock face has been stuck in mid switch mode and can't stop it escape etc. At my wits end now! 

 

Moderator edit: Subject for clarity 

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‎02-18-2020 16:59

‎02-18-2020 16:59

Hi @Lindarhasa, welcome to the Community Forums!

 

Thanks for taking the time to share your thoughts and personal experience with your Fitbit device, I understand your situation and how frustrating this matter can be for you. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that's shared here in the Community Forums is always appreciated and really helpful for us to evaluate our procedures and make sure that we are delivering what our users want and need.

 

Since you already received assistance from our Customer Support team, I suggest you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case. 

 

I'll be here if you need anything else.

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