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Syncing difficulties with Fitbit Inspire

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‎01-12-2020 10:20 - last edited on ‎01-13-2020 11:59 by Fitbit Moderator

‎01-12-2020 10:20 - last edited on ‎01-13-2020 11:59 by Fitbit Moderator

Inspire keep droping connection from Android phone 

 

 

Moderator edit: Subject for clarity 

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‎01-13-2020 08:25 - edited ‎01-13-2020 08:25

‎01-13-2020 08:25 - edited ‎01-13-2020 08:25

Hi there @luly, welcome to the Community Forums. Thanks for the details provided.

 

While reading your post I was wondering if the mobile device you're syncing with is included in our list of supported devices? You can see the list at: Which phones and tablets can I use with my Fitbit watch or tracker?

 

Please keep in mind that when a device is not supported we cannot guarantee its functionality with the Fitbit app. It might work at a certain time and then it can stop working out of nowhere after an update. This is because the app is not optimized to that device and any change could impact the performance. 

 

I'd recommend following the troubleshooting steps provided in the help article: Why won't my Fitbit device sync?

 

If so, let's try turning off Background Restrictions/Limitations: Phone settings > Apps & Notifications > Fitbit app > Background restrictions or Background limits.

 

Then, disable battery limitations:

 

  1. Go to Settings > Apps > Fitbit app > Advanced > Battery > Battery optimization
  2. Change view to All apps
  3. Search for Fitbit app
  4. Choose Not optimized

 

Please give the steps above a try to improve syncing with your tracker. Keep me posted, I'll be around. 

Maria | Community Moderator, Fitbit


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