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Syncing difficulties with Inspire HR and LG Harmony

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‎04-03-2020 09:50 - last edited on ‎04-26-2020 11:49 by Fitbit Moderator

‎04-03-2020 09:50 - last edited on ‎04-26-2020 11:49 by Fitbit Moderator

I'm having trouble getting my Inspire HR to sync consistently. I use an LG Harmony phone. I have purchased the Fitbit Premium service, but I have no idea whether I like it because the syncing is so inconsistent. There are things about the new Charge 4 which interest me, but if the same sync issues occur across devices, I won't mess with it.  Sometimes, I can sync on my Kindle when I can't on my phone. 

Also, if I switch devices, does the Fitbit Premium transfer to the new device?

 

Moderator edit: Subject for clarity 

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‎04-26-2020 11:49

‎04-26-2020 11:49

Hi @Booshouse, welcome to the Community Forums! Sorry for the delay in responding.

 

Thanks for bringing this to our attention and for the details that were shared. I'd like to share with you that our Support team informed me that they already provided you assistance to resolve this situation. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

 

I'll be here if you need anything else.

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‎04-26-2020 13:41

In response to RicardoFitbit

‎04-26-2020 13:41

Hi. I have a fitbit inspire hr.  Thursday april 23rd it started to act funny. It started out with scrambled screen before going blank. My Fitbit app will not sync with my insire hr. And the app keeps crashing.  I get nothing but a blank screen on the fitbit. It just does the little vibration,nothing else.  I have tried uninstalling and reinstalling the app. And still get no results. 

Any ideas what I can do to fix this?

 

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