help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Syncing difficulties with Inspire

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-28-2019 17:00 - last edited on ‎10-29-2019 16:22 by Fitbit Moderator

‎10-28-2019 17:00 - last edited on ‎10-29-2019 16:22 by Fitbit Moderator

Tracker works fine but app is saying no device found. I've tried restarting and uninstalled app but no joy

 

Moderator edit: Subject for clarity 

Best Answer
0 Votes
2 REPLIES 2

‎10-29-2019 16:22 - last edited on ‎09-18-2025 06:43 by Fitbit Moderator

‎10-29-2019 16:22 - last edited on ‎09-18-2025 06:43 by Fitbit Moderator

Hi @Carolboo, welcome to the Community Forums! 

Thanks for bringing this to my attention and for troubleshooting your Inspire prior to posting. To better assist you with this, can you please let me know which Android device are you using? When was the first time you experienced syncing difficulties and how many times since then? If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your Android mobile device that's preventing the syncing procedure to be completed.

You can also move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes.  

Keep me posted and let me know if you have any additional questions.

Best Answer
0 Votes

‎10-30-2019 01:51

In response to RicardoFitbit

‎10-30-2019 01:51

Hi,
I'm using an Huawei.
It has been saying no device found for a couple of weeks, but I'm getting weekly review emails so it must be working. The wristband shows how many steps.

I can't fathom it out
Carol

My FIG-LX1. On O2.
Best Answer
0 Votes