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Syncing difficulties with OnePlus 6

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‎12-16-2019 12:13 - last edited on ‎12-17-2019 16:42 by Fitbit Moderator

‎12-16-2019 12:13 - last edited on ‎12-17-2019 16:42 by Fitbit Moderator

My Versa won't sync with my OnePlus 6, even though it is named as a supported device list? Any help much appreciated!😊

 

Moderator edit: Subject for clarity

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‎12-17-2019 16:41

‎12-17-2019 16:41

Hello @JimmyIrish, welcome to the Community Forums!

 

Thanks for bringing this to my attention. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your OnePlus 6 mobile device that's preventing the syncing procedure to be completed. Also, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

 

Keep me posted, I'll be around if you need anything else.

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