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Syncing difficulties with OnePlus 6

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‎10-07-2020 00:46 - edited ‎05-04-2021 22:50

‎10-07-2020 00:46 - edited ‎05-04-2021 22:50

Recently purchased versa but it is not syncing with One Plus 6. I have restarted the watch, re-downloaded the app but nothing working. It is connecting but again getting disconnected in 10 - 15 minutes.

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‎10-11-2020 18:55

‎10-11-2020 18:55

Hello @paguhixi, welcome to the Community Forums!

 

First, I appreciate your effort and patience for troubleshooting this situation before posting over here, I totally understand how frustrating this matter can be for you. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your Android mobile device that's preventing the syncing procedure to be completed.

 

Then, you can move forward and try the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

 

Let me know if further assistance is needed and if you have any additional questions.

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