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Syncing difficulties with Samsung Galaxy A8+

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‎10-12-2019 03:01 - last edited on ‎10-13-2019 17:05 by Fitbit Moderator

‎10-12-2019 03:01 - last edited on ‎10-13-2019 17:05 by Fitbit Moderator

My fitbit is suddenly not charging with my samsung a8+. Customer service is saying it's on account of a fitbit update. When we expect a fix for this? Forget about syncing my fitbit wont even show the right time right now!!

 

Moderator edit: Subject for clarity 

Best Answer
4 REPLIES 4

‎10-13-2019 17:05

‎10-13-2019 17:05

Hello @Shaljo, welcome to the Community Forums!

 

First, I appreciate your effort and patience for troubleshooting this situation prior to posting with our Support team, I totally understand how frustrating this matter can be for you but I'm here to help you with this. That said, if you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your Android mobile device that's preventing the syncing procedure to be completed.

 

Also, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

 

Keep me posted, I'll be around if you need anything else.

Best Answer
0 Votes

‎10-15-2019 20:53

In response to RicardoFitbit

‎10-15-2019 20:53

Tried everything! Nothing is working. Along with customer care I also
unpaired my fitbit and then tried repairing. Initial attempts, my phone was
able to find my charge 3 but not connect. Now it's not even finding the
device. I want a refund or a fix now!!
Best Answer

‎10-16-2019 20:07

In response to Shaljo

‎10-16-2019 20:07

Thanks for your reply and troubleshooting this with me @Shaljo.

 

If the steps from my previous post didn't resolve your concern, please try the following:

 

  1. Restart your Charge 3.
  2. Please on the phone, go to Settings > Bluetooth, and remove all the connections that exist with the device. (Forget device, ignore or unpair depending on the version of the operating system of the phone).
  3. Turn off the Bluetooth and restart the phone. (Switch off and on again).
  4. When the Samsung Galaxy A8 is back on, turn the Bluetooth on again but do not attempt to connect to the Fitbit from here.
  5. Go on the app and try setting up the Charge 3 as a new device. 

 

Keep in mind that your mobile device is not listed as a compatible device with our products and services, therefore, you may experience certain connection difficulties.

 

For any refund-related inquiry, please check our policies here.

 

I'd be around if you need anything else.

Best Answer
0 Votes

‎11-10-2019 18:45

In response to Shaljo

‎11-10-2019 18:45

This is really Absurd. I'm having the same issue.

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