10-12-2019
03:01
- last edited on
10-13-2019
17:05
by
RicardoFitbit
10-12-2019
03:01
- last edited on
10-13-2019
17:05
by
RicardoFitbit
My fitbit is suddenly not charging with my samsung a8+. Customer service is saying it's on account of a fitbit update. When we expect a fix for this? Forget about syncing my fitbit wont even show the right time right now!!
Moderator edit: Subject for clarity
10-13-2019 17:05
10-13-2019 17:05
Hello @Shaljo, welcome to the Community Forums!
First, I appreciate your effort and patience for troubleshooting this situation prior to posting with our Support team, I totally understand how frustrating this matter can be for you but I'm here to help you with this. That said, if you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your Android mobile device that's preventing the syncing procedure to be completed.
Also, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes.
Keep me posted, I'll be around if you need anything else.
10-15-2019 20:53
10-15-2019 20:53
10-16-2019 20:07
10-16-2019 20:07
Thanks for your reply and troubleshooting this with me @Shaljo.
If the steps from my previous post didn't resolve your concern, please try the following:
Keep in mind that your mobile device is not listed as a compatible device with our products and services, therefore, you may experience certain connection difficulties.
For any refund-related inquiry, please check our policies here.
I'd be around if you need anything else.
11-10-2019 18:45
11-10-2019 18:45
This is really Absurd. I'm having the same issue.