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Syncing difficulties with Samsung Note 10+ after update

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‎01-02-2020 08:42 - last edited on ‎01-05-2020 19:17 by Fitbit Moderator

‎01-02-2020 08:42 - last edited on ‎01-05-2020 19:17 by Fitbit Moderator

Yesterday my phone was updated to the latest Android OS (10) and UI version (2.0) .  It has not been able to sync with the fit bit since then.  I keep getting unable to detect device from the app.  I uninstalled and reinstalled the app a couple of times as well as restarting the phone.  It seems to be having issues with the bluetooth.  Although the bluetooth is connecting to my other devices.

 

Moderator edit: Subject for clarity 

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3 REPLIES 3

‎01-05-2020 19:17

‎01-05-2020 19:17

Hi @Hlthnutwnnbe, It's nice to see you again participating here in the Community Forums, welcome back! Sorry for the delayed reply

 

First, I appreciate your effort and patience for troubleshooting this situation prior to posting, I totally understand how frustrating this matter can be for you but I'm here to help you with this. That said, if you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your Android mobile device that's preventing the syncing procedure to be completed.

 

Then, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

 

Keep me posted, I'll be around if you need anything else.

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‎01-06-2020 12:43

In response to RicardoFitbit

‎01-06-2020 12:43

Thank you for your reply.  It appears to have resolved itself.  As of this morning (1/6/2020) my fitbit is syncing with my phone. 

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‎01-09-2020 18:37

In response to Hlthnutwnnbe

‎01-09-2020 18:37

You're welcome @Hlthnutwnnbe, thanks for your update. Sorry for the delayed reply.

 

I'm really happy to know that your syncing difficulties were resolved. Please do not hesitate to contact me back if you require further assistance or if you have any additional questions for me to answer, I'll be around. 

 

I want to suggest you to visit our discussion forums and participate. There are several users who are interested in fitness, healthy eating, better sleep, among others. I'm sure that they will be happy to meet you there. 

 

It was a pleasure to assist you.

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