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Syncing difficulties with Samsung Note 10+

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‎01-06-2020 19:52 - last edited on ‎01-07-2020 16:03 by Fitbit Moderator

‎01-06-2020 19:52 - last edited on ‎01-07-2020 16:03 by Fitbit Moderator

My Samsung Note 10 plus updated tonight and now my Charge 2 no longer syncs to it. I have tried all these standard options to get it to sync. Anyone else having these issues? 

 

Moderator edit: Subject for clarity 

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‎01-07-2020 16:03

‎01-07-2020 16:03

Hi @Maze322, welcome to the Community Forums!

 

Thanks for bringing this to my attention and for troubleshooting this situation prior to posting. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your Android mobile device that's preventing the syncing procedure to be completed. Also, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

 

Keep me posted, I'll be around if you need anything else.

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