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Syncing difficulties with Samsung Note 10

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‎04-09-2020 08:30 - last edited on ‎04-26-2020 20:22 by Fitbit Moderator

‎04-09-2020 08:30 - last edited on ‎04-26-2020 20:22 by Fitbit Moderator

Why am I having so many problems getting my fitbit to syc with my note 10??? I just don't understand. I have only had this fitbit since Christmas... And it seems that it only worked for the 1st month! I thought fitbit was a good product!!! Help!

 

Moderator edit: Subject for clarity 

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‎04-26-2020 20:19 - last edited on ‎08-08-2025 04:26 by Fitbit Moderator

‎04-26-2020 20:19 - last edited on ‎08-08-2025 04:26 by Fitbit Moderator

Hello @Cowlover93, welcome to the Community Forums!

First, I appreciate your effort and patience for troubleshooting this situation prior to posting, I totally understand how frustrating this matter can be for you. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your Android mobile device that's preventing the syncing procedure to be completed.

Then, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

Keep me posted, I'll be around if you need anything else.

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