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Syncing difficulties with Samsung S10

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‎01-12-2020 01:18 - last edited on ‎01-12-2020 18:28 by Fitbit Moderator

‎01-12-2020 01:18 - last edited on ‎01-12-2020 18:28 by Fitbit Moderator

Android app on Samsung S10 not syncing to devices. I had a charge 2 that had issues syncing tried disconnecting resetting everything. it worked for a little while and then stopped so yesterday I upgraded to the versa 2 only to have exactly the same issues my app is up to date but reading through since the last update I am not alone in this issue. is there a fix for this or have I just wasted £160

 

Moderator edit: Subject for clarity 

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‎01-12-2020 18:27

‎01-12-2020 18:27

Hello @deb82, welcome to the Community Forums!

 

First, I appreciate your effort and patience for troubleshooting this situation prior to posting, I totally understand how frustrating this matter can be for you but I'm here to help you with this. That said, if you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your Samsung Galaxy S10 that's preventing the syncing procedure to be completed. Also, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

 

Keep me posted, I'll be around if you need anything else.

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