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Syncing difficulties with Samsung

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‎01-01-2020 15:43 - last edited on ‎01-05-2020 19:01 by Fitbit Moderator

‎01-01-2020 15:43 - last edited on ‎01-05-2020 19:01 by Fitbit Moderator

After doing the new update , can not sync my vesa.  Tired removing device but now it can't even find it .  Samsung 9 

 

Moderator edit: Subject for clarity 

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‎01-05-2020 19:00 - last edited on ‎07-31-2025 09:09 by Fitbit Moderator

‎01-05-2020 19:00 - last edited on ‎07-31-2025 09:09 by Fitbit Moderator

Hello @Jennybee12, welcome to the Community Forums! Sorry for the delayed reply.

First, I appreciate your effort and patience for troubleshooting this situation prior to posting, I totally understand how frustrating this matter can be for you but I'm here to help you with this. That said, if you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your Android mobile device that's preventing the syncing procedure to be completed.

Then, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

Keep me posted, I'll be around if you need anything else.

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