Syncing difficulties with Versa Lite and Huawei P Smart 2019

[sophieparkinson]

I have purchased a Huawei p smart it was syncing with my Versa lite when i first installed the fitbit app but has since stopped syncing. I have tried uninstalling the app checked all the different settings on the app and phone, turned my watch off and on again.

Its driving me crazy.

 I like to check my sleep every morning and can't get as much detail on my watch. I Hope i can get this resolved or i buying a Garmin 🙂

Moderator edit: Subject for clarity 

[RicardoFitbit]

Hi @sophieparkinson, welcome to the Community Forums! Sorry for the delay in responding.

Thanks for bringing this to our attention and for troubleshooting your device before posting, I understand how frustrating this matter can be for you. I'd like to share with you that our Support team informed me that they already provided you assistance to resolve this situation. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

I'll be here if you need anything else.

[Iidalronii]

Been trying to set up the device for 2 days now have got update to 100% after two days then fitbit disconnected and update failes every time