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Syncing difficulties with Versa Lite

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‎01-01-2020 15:00 - last edited on ‎01-05-2020 18:56 by Fitbit Moderator

‎01-01-2020 15:00 - last edited on ‎01-05-2020 18:56 by Fitbit Moderator

I have given up. My Fitbit versa lite connects tot tablet, computer, just not my Motorola Z phone. 2 months I have been trying. At one point it connected so I could track heart rate n steps. Reset watch to try get rest on watch & now nothing. It's so far been waist of $

 

Moderator edit: Subject for clarity 

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3 REPLIES 3

‎01-05-2020 18:56

‎01-05-2020 18:56

Hi @Rebate48, welcome to the Community Forums! Sorry for the delayed reply.

 

First, I appreciate your effort and patience for troubleshooting this situation prior to posting, I totally understand how frustrating this matter can be for you but I'm here to help you with this. That said, if you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your Android mobile device that's preventing the syncing procedure to be completed.

 

Then, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

 

Keep me posted, I'll be around if you need anything else.

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‎01-20-2020 17:16

In response to RicardoFitbit

‎01-20-2020 17:16

I had it sync. Now that I set it back to factory the Versa lite will not resync

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‎01-23-2020 20:59

In response to Rebate48

‎01-23-2020 20:59

Your update is appreciated @Rebate48, sorry for the delayed reply.

 

Thanks for the information that was shared in your post. To move forward with this situation, can you please let me know if the steps of my previous post were tried? If you tried them with no avail, please try the following steps and let me know how it goes:

 

  1. Restart your Fitbit.
  2. Please on the phone, go to Settings > Bluetooth, and remove all the connections that exist with the device. (Forget device, ignore or unpair depending on the version of the operating system of the phone).
  3. Turn off the Bluetooth and restart the phone. (Switch off and on again).
  4. When the mobile device is back on, turn the Bluetooth on again but do not attempt to connect to the Fitbit from here.
  5. Go on the app and try setting up the Fitbit as a new device. 

 

Looking forward to your reply.

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