Syncing difficulties

[GrumpyNarge]

Had my flex for 3 years and it has worked like a dream with my Android phone. Two weeks ago it wouldn't sync. Fitibit support said my phone is not compatible but did not give a reason or a date it would be resolved by. Any suggestions?

Moderator edit: Subject for clarity 

[RicardoFitbit]

Hello @GrumpyNarge, welcome to the Community Forums!

I appreciate the information and details that were shared in your post about your syncing inconvenience. If your mobile device isn't compatible just our Support team informed you, the syncing process may be affected. I'm aware that some users are and were able to use non-compatible devices with our Fitbit products, however, we cannot ensure a proper function of all its features due to this compatibility concern, Android and Fitbit app updates.

Even though your mobile device isn't compatible, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your Android mobile device that's preventing the syncing procedure to be completed. Also, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes.

Also, if you have any additional questions about the outcome of your case with our Support team, I suggest you to contact them back directly for any update, more information and details. If the steps above doesn't work, please try with a compatible mobile device or your computer instead.

I'll be around.

[GrumpyNarge]

Seemed to be OK for about 8 to 10 days. Now it won't sync again.