Syncing issue

[Lovemymotoz]

Charge 2 is not syncing with my Motto

[dstephenson64]

I have a Moto z2 and it won't sync either!

[SteveH]

It might be that your Moto is not fully supported by fitbit. You can check the list of supported devices at www.fitbit.com/devices

If it was working ok but syncing has stopped for some reason then I would try restarting your phone and then restarting your fitbit using this procedure:

https://help.fitbit.com/articles/en_US/Help_article/1186/

Give this a few tries as it doesn't always work. If it still won't sync after that then there are some more ideas to try in this help file: https://help.fitbit.com/articles/en_US/Help_article/1866/

[dstephenson64]

I have tried this several times I still cannot sync my steps or anything else.

Get Outlook for Android

[SteveH]

If your phone is on the supported list and those troubleshooting steps haven't helped then it's probably best to contact customer support: contact.fitbit.com

[dstephenson64]

I don't think you get my point! My phone has always supported my Fitbit and my Fitbit app and now it does not! I need a fix!

Get Outlook for Android

[SteveH]

I've already suggested all the troubleshooting ideas I know of. If they haven't helped and you get no further suggestions from others then contacting customer support is still your best bet.