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Syncing issues with Fitbit Flex

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‎02-01-2016 18:24 - last edited on ‎02-02-2016 03:09 by SunsetRunner

‎02-01-2016 18:24 - last edited on ‎02-02-2016 03:09 by SunsetRunner

My fit bit flex will only sync to my Samsung Galaxy s3 android if it's within a foot of the phone. If I pull my arm away even a few inches.
Sync is lost. Any way to increase the sync distance? Is something set wrong? Thank you, Cheryl

 

Moderator edit: title for clarity.

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‎02-02-2016 03:28

‎02-02-2016 03:28

Welcome to the Fitbit Forums @shy2016! All Fitbit trackers will sync to your Fitbit account when you are approximately 10-15 feet away from the device you want to use to sync. I recommend checking out these syncing troubleshoots. Make sure that there isn't another bluetooth device that may be creating interference during the process.Setting  up your tracker as a new device may also help you to bring it back to sync as usual. Also, make sure that your tracker is running the latest software version and your mobile device the latest version of the Fitbit app for iOs or Android device.

 

Hope this helps. Let me know the outcome.

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