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Syncing issues with Ionic

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‎05-31-2020 04:24 - last edited on ‎06-01-2020 20:07 by Fitbit Moderator

‎05-31-2020 04:24 - last edited on ‎06-01-2020 20:07 by Fitbit Moderator

Since the update nothing but issues with syncing. Have done restart, Bluetooth off, wifi off. Removed app re started app. Removed ionic from phone and now it won't go back on phone. Phone finds ionic but won't connect. Thus is so frustrating when will these issues be resolved?

 

Moderator Edit: Clarified subject

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‎06-01-2020 20:06 - last edited on ‎09-10-2025 11:21 by Fitbit Moderator

‎06-01-2020 20:06 - last edited on ‎09-10-2025 11:21 by Fitbit Moderator

Hello @Joybell2, welcome to the Community Forums!

First, I appreciate your effort and patience for troubleshooting this situation prior to posting, I totally understand how frustrating this matter can be for you. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your Android mobile device that's preventing the syncing procedure to be completed.

Then, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

Let me know if you have any additional questions.

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