HI there @Jwegs, nice to see you have joined to the Fitbit Community! I'm wondering which steps have your tried on you own? This with the intention to avoid to share the same steps with you, but in the meantime as matter of review take a look to our guide: Having trouble syncing? (here's how to fix this) to see if something is missing and can be used to address this issue.
If the issue continues, perhaps these additional steps will do the trick:
Log out from your Fitbit app and go to your phone settings. Access to the App manager option and look for the Fitbit app in your downloaded apps list. Once you are there, clear the app cache and data and proceed to "Force Stop" the app. Finish the workaround by restarting your phone. When your phone has initialized, go back to your app and try again.
Hope this helps and keep me posted how it goes.
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