Syncing issues

[Lhosey]

I have so many issues.  At least once a week I have to remove the tracker and re add.  This is so stupid.  It won't even find it today.  HELP!

[ashwolve]

@Lhosey Hi and Welcome - not sure if you have tried any of the actions in this article but it may help

Why won't my Fitbit device sync?

let us know if it makes any difference

Kind Regards

Wayne

[Lhosey]

This was not very helpful. Several tries to finally get it to work.
Should not have to install app on my tablet for my phone (Samsung S8) to
finally recognize. Very frustrating. This may be the last fitbit I buy.

Linda Hosey

[ashwolve]

@Lhosey Sorry my suggestion wasn't much help but that all I had access to , I don't work for Fitbit im just a regular member like yourself that's willing to try and help, with the information provided,

im glad you have found a solution even though you shouldn't have had to download/use other devices - I wonder if the other Bluetooth devices may have been interfering with the signal 

good luck and hope you reach your goals

Kind Regards

Wayne

[Tdeb]

I can sync but doesn't help nothing shows on fitbit

[ashwolve]

@Tdeb  Hi and Welcome - can I ask if you have tried to restart your tracker, if not give that a try to see if its a glitch - the following may help

How do I restart my Fitbit device?

you may have to do this a few times in a row

and it may sound silly but have you recharged your device recently as it may have drained down - if this is the case you may have to charge for upto 4 hours before graphics come back to the screen

If that doesn't do anything I would suggest contacting support

customer support phone number will appear once the office is open (usually 0800 - 1900 Mon-Fri and 1000 - 1700 weekends in the UK)

Customer Support UK

This is for the UK but should you need to change country scroll to the bottom and look for United Kingdom with a down arrow next to it and click on the arrow now you can select your relevant country and the page will refresh

Kind Regards

Wayne