help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Syncing stopped working Galaxy S5

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-20-2016 18:26

‎03-20-2016 18:26

My charge HR stopped syncing on 3/18. Since I've had it over a year, I figured it needed to be replaced. I bought the Alta today and it won't sync either. I received a network error. I've restarted my phone, uninstalled the app and restarted Bluetooth and nothing fixed it. Any other ideas for settings, etc to fix?
Best Answer
0 Votes
1 REPLY 1

‎03-22-2016 10:07

‎03-22-2016 10:07

Hope you're doing well @crb1031 welcome to the Fitbit Community! It seems that the issue is coming from your cellphone isn't it? Have you check if there's not a firmware update available for your cellphone? This could explain this syncing issue.

Hope this helps. Good stepping! 

Best Answer
0 Votes