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Syncing with Samsung S9

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Hi, I have just bought the Samsung s9 but now I'm not able to sync my fitbit. Can anybody help? 

 

 

Moderator edit: title for clarity 

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@Lisa78 Hi, there! Welcome to the Fitbit Community Forums. Glad to see a new face Smiley Happy

 

At this time, the Samsung Galaxy S9 has not been added to our official list of Support devices. This means our team here hasn't yet tested it for compatibility purposes with our watches/trackers. You can try our troubleshooting suggestions, but it won't guarantee anything. Please keep checking back to see if your mobile device has been added. If available, you can also sync through alternate devices like a computer or tablet. Hope this helps! 

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164 REPLIES

@Lisa78 Hi, there! Welcome to the Fitbit Community Forums. Glad to see a new face Smiley Happy

 

At this time, the Samsung Galaxy S9 has not been added to our official list of Support devices. This means our team here hasn't yet tested it for compatibility purposes with our watches/trackers. You can try our troubleshooting suggestions, but it won't guarantee anything. Please keep checking back to see if your mobile device has been added. If available, you can also sync through alternate devices like a computer or tablet. Hope this helps! 

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I'm in the same boat. I wonder  how long will the fitbit store data.  Do I need to keep my old Samsung S5 around just to sync my steps? 

 

Guess Aria won't sync when I get home either.  Oh well, she thinks I'm overweight as it is. 

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I'm having the Same issue. Just got the s9 plus. Is there a time frame for this to be added to the compatible device list?

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Same boat here too. I don't have the option of syncing to my old phone because it's destroyed. 

I wonder how long it takes for the iPhones to become compatible? It's not like Fitbit doesn't know new phones are being released. 

May be time to switch to a Samsung watch. 

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Same! I find it really annoying. I would think Fitbit would've figured this out sooner. 

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I just got the Samsung Galaxy s9+ about two days ago and pre-ordered the Fitbit Versa yesterday. I'm wondering if I should cancel my pre-order or not. I'm excited to get it but if it isn't going to be compatible then I suppose it wouldn't make much sense! Smiley LOL

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Please work this out Asap as I want my samsung 9 to syn so that I can get my msg,get up and move msg and phone call msg.

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I've got the Samsung 9 and the fitbit charge 2 and it works fine now
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It should be syncing with the Samsung 9 now. Mine works fine
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Hi, I have the Fitbit Alta and it doesn't sync. I really don't want to
spend more money on a new Fitbit. It is up to Fitbit to work this out to
help their customers.
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Yes the customer services should help you
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That's great news! I pre-ordered the Fitbit Versa so I don't know if it'll work with it or not. Here's to hoping it gets figured out before I receive it! Smiley Very Happy

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Hi everyone, I was reading you are eager to see the Samsung Galaxy S9 as a compatible device. At the moment we do not have a timeframe of when this phone is going to be listed but rest assure we are considering all your comments and feedback.

 

Due to the large number of Android phones available in the market, Fitbit has not yet tested all models. If you are experiencing syncing issues, please refer to the previous recommendations shared by @AlessFitbit. It would't hurt to give it a try, as the app may present some instabilities since is not yet optimized to run with the S9.

 

As more information becomes available we will let you know.

Roberto | Community Moderator

"Great things are done by a series of small things brought together.” What's Cooking?

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I got my blaze to work with my S9 plus!!!

First I deleted the app and then reinstalled. I logged back in, deleted the blaze and clicked to add new device. The phone was able to finally find the blaze, it prompted for the code, and now it works! I did lose all my steps over the past couple of weeks, but at least it's working now.

I hope this helps everyone!

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I don't understand how the problem is solved pertaining to S9+ syncing with my less than

1 yr old Alta HR? It won't sync to my S9+. 

Who determines who fixes this, Samsung or Fitbit? These are not cheap gadgets.

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I get that it is a new phone and not yet tested. Not really the problem - it is the watch rejecting pairing to any device including the S9 because I didn't get a chance to unpair it. I need to reset the watch, the issue isn't specific to the phone

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Hi, how do you reset the watch?
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Wish I knew! Fortunately my watch decided to pair on it's own after a
Samsung software update this morning. Perhaps because I used Smartswitch to
copy my old phone settings to the new phone? Sync working now. From what I
can tell there isn't any way to reset the watch itself. I wonder if
impairing and deleting it from your account would essentially be a reset?
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