Accepted Solutions
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Hi @DampyDave very welcome to the Community! 
I was having the same issue and I realized that I used to have it with some WiFi signals and I didn't have the latest version of the Fitbit app. So, try to see if you are running the latest version by following the steps in this article: "Fitbit app Android Latest Version". Also, try the following::
1. Open the Fitbit App and log out
2. Turn off the Bluetooth and also your cellphone
3. Restart your tracker
4. Turn On your cellphone and also the Bluetooth
5. Set up your tracker as a new Fitbit device.
Let me know how it goes! 
Best Answer
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Hi @DampyDave very welcome to the Community! I was having the same issue and I realized that I used to have it with some WiFi signals and I didn't have the latest version of the Fitbit app. So, try to see if you are running the latest version by following the steps in this article: "Fitbit app Android Latest Version". Also, try the following::
1. Open the Fitbit App and log out
2. Turn off the Bluetooth and also your cellphone
3. Restart your tracker
4. Turn On your cellphone and also the Bluetooth
5. Set up your tracker as a new Fitbit device.
Let me know how it goes!
Best Answer
