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Syncing

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‎04-22-2018 13:48

‎04-22-2018 13:48

My Alta HR will no longer sync with my Samsung s8. Suddenly stopped syncing 3 days ago.

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‎04-22-2018 23:29

‎04-22-2018 23:29

I would try restarting your phone and then restarting your fitbit using this procedure:

 

  1. Plug your charging cable into a USB port on your computer or any UL-certified USB wall charger.
  2. Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port. You’ll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker’s display. Your tracker will begin charging.
    User-added image
  3. Press the button on your charging cable 3 times within a few seconds, briefly pausing between presses. The button is on the end of the charging cable that is plugged into your computer. When you see the Fitbit logo and the tracker vibrates, this means the tracker has restarted.
  4. Unplug your tracker from the charging cable.

 

Give this a few tries as it doesn't always work. If it still won't sync after that then there are some more ideas to try in this help file: http://help.fitbit.com/articles/en_US/Help_article/1866

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