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Syncing

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‎08-19-2018 16:27

‎08-19-2018 16:27

My Fitbit is no longer syncing since updating earlier today.  Last time it synced was at 7:59 this an then I updated app and it hasn't been syncing to my Samsung 8 since.  This happened with one other update in July if my memory serves me.  Aggravating.  Please fix the glitch.  Thanks

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2 REPLIES 2

‎08-20-2018 00:01

‎08-20-2018 00:01

I would try restarting your phone and then restarting your fitbit using this procedure:

 

https://help.fitbit.com/articles/en_US/Help_article/1186/

 

Give this a few tries as it doesn't always work. You might also try forgetting the fitbit in your phone's bluetooth settings. If it still won't sync after that then there are some more ideas to try in this help file: https://help.fitbit.com/articles/en_US/Help_article/1866/

Best Answer

‎08-20-2018 05:05

In response to SteveH

‎08-20-2018 05:05

Thank you. Shut down my FitBit per instructions and it now syncs. Thanks
so much.
Best Answer