help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

The app is stuck on 1152 steps...

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-04-2016 20:21

‎06-04-2016 20:21

Im stuck at 1152 steps in the app Smiley Frustratedwhen the tracker is connected to my phone while i walk around, it tracks the steps and go above 1152. But when I close the app and reopen it, im back at 1152 steps Smiley Frustrated 
Am I the only one? 
Ive tried resetting my tracker. turned my phone on and off, reinstalled the app. but nothing works, im still at 1152 x)  Anyone know what causes this? Is there anything I can do?

 

I have a Samsung s5 and a Fitbit Flex. 

Best Answer
0 Votes
2 REPLIES 2

‎06-05-2016 06:09

‎06-05-2016 06:09

Try tapping the steps tile to get to the next page and then go back and see if that forces an update.

Best Answer
0 Votes

‎06-05-2016 09:31

‎06-05-2016 09:31

You may be showing previous day's information. Swipe left to move to current day.
Best Answer
0 Votes