The first 3 hours of sleep are not being tracked

[Apricit200]

My watch has started to not record the first 3 hours of sleep once I have gone to bed..anyone know what causes this. It has happened twice now. Thank you

Moderator edit: subject for clarity 

[LiliyaFitbit]

Welcome to the Fitbit Community, @Apricit200.

I appreciate your participation in the Forums and sharing that your device has started to not record the first 3 hours of sleep. I understand your concern and I am here to help. Upon checking with our Support team, I was told that you have already contacted them and that they were able to assist you. Thank you for your time and efforts.

You can find more information about tracking sleep at How do I track my sleep with my Fitbit device?

I also recommend confirming that your Fitbit app and Fitbit device are up to date. For instructions on how to update the app and Fitbit device, see How do I update the Fitbit app? and How do I update my Fitbit device?

Let me know if you have any questions. 

[Apricit200]

Morning well the advise they gave me did not work so I have returned the
watch to Amazon. Very disappointed with the fact that it had a fault. My
friends have the same watch and no probs. I loved it but most important was
my sleep and it let me down. Thanks for your reply..suzanne

[LiliyaFitbit]

Hi @Apricit200, thank you for your reply. 

I am sorry to hear you've returned your device. I totally understand how you are feeling as accurate sleep tracking is the most important feature to you. Thank you for your feedback as it helps us to keep improving. I hope you can give Fitbit another opportunity in the future. 

I'll be around if you have any questions. 

[Apricit200]

Hi well I am going to buy the fit charge 4 just deciding best place to buy
it. Thank you

[LiliyaFitbit]

Thank you for your response, @Apricit200.

I appreciate your interest in Fitbit Charge 4, thank you for being a Fitbit customer. You can find more information about the Charge 4 at How do I get started with Fitbit Charge 4?

In case you have some spare time, I would like to invite you to visit our Discussions board where you can share your experiences, make new friends and create new topics.

Keep on visiting the forums!