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There is no Bluetooth connectivity to my phone

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‎09-10-2016 07:23

‎09-10-2016 07:23

I am having issues with my charge HR. For some reason it stopped syncing with my phone. I have tried to delete the profile and then connect it back to my phone but now when I press and hold the button on the side, rather than syncing the device it just starts the stop watch. What do I do to re-establish connectivity between the fitbit and my phone (Samsung galaxy S5)
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‎09-10-2016 09:18

‎09-10-2016 09:18

Hello and welcome to the forums @Kaladhtoir

 

See if this works for you. You can find the directions for setting up a replacement device on an existing account here - click

 

With my ChargeHR, I have to hold that button down longer than three seconds to get it to restart.

 

Let us know how things go for you.

Stepping in the U.S.A. since September 2013. Android 14

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