There is no device lock option in the app for my Versa 2

[ChongJF]

I entered the password incorrectly too many times and now it ask me to unlock it with my phone. But when I go on the fitbit app and choose my versa 2, there is no device lock option for it.

From what i seen it should be below the wifi settings but it isnt there

[Guy_]

Hi @ChongJF - this looks like an error in the App. For Android

logout, clear the storage cache, force stop it, and swipe it's active window off.

restart the phone

login and sync again

[ChongJF]

I did that but there still no option for it

[Guy_]

@ChongJF- if you have a recent phone that is compatible with the latest Fitbit App, you could try an uninstall/reinstall of the Fitbit App and do the notification and special setups again.

If this doesn't work try chat via the Fitbit App, click profile photo, Help & Support, Contact Customer Support.

[LokeAa]

@Guy_ I had a chat with CS  the other day. ey ended up asking me to make a "New feature" suggestion.. ..I diidn't bother

[DarkMeatPapi]

Having the same problem with my watch

[Obrvica]

Have same issue now, so what have you done, device reset?