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There's no information on my Fitbit app when I press the Versa 3 logo

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‎02-19-2021 08:07 - last edited on ‎02-20-2021 07:53 by Fitbit Moderator

‎02-19-2021 08:07 - last edited on ‎02-20-2021 07:53 by Fitbit Moderator

When I press the Versa 3 logo on my APP there is no information displayed. 

 

 

Moderator Edit: Clarified subject

 

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‎02-20-2021 07:57 - edited ‎09-07-2023 07:06

‎02-20-2021 07:57 - edited ‎09-07-2023 07:06

Hi there @Carol2812, welcome to the Community Forums. 

Would you mind giving me more details of what kind of information is not being displayed on your Versa 3? If the settings or the steps, floors, etc? Also, could you please send a photo/screenshot of the data you see in the Fitbit app? In order to add a photo to your reply please: 

  • When you're in the reply page, click on the Insert Photos icon (the little camera). 
  • Then, click on the Choose File in the middle of the grey window that will pop up. 
  • Search for the photo on your computer or phone and click on Open.
  • Once the image shows up in the grey windows, select the size and the position and click on Done.

In the meantime, I'd suggest to manually sync your watch by using the Sync Now option in the app. Then, check if the information you're looking for is now displaying. If it's still not there, please try logging out and logging back in. 

I've moved your post to the Android App board for organization purposes.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

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‎02-20-2021 07:57 - edited ‎09-07-2023 07:06

‎02-20-2021 07:57 - edited ‎09-07-2023 07:06

Hi there @Carol2812, welcome to the Community Forums. 

Would you mind giving me more details of what kind of information is not being displayed on your Versa 3? If the settings or the steps, floors, etc? Also, could you please send a photo/screenshot of the data you see in the Fitbit app? In order to add a photo to your reply please: 

  • When you're in the reply page, click on the Insert Photos icon (the little camera). 
  • Then, click on the Choose File in the middle of the grey window that will pop up. 
  • Search for the photo on your computer or phone and click on Open.
  • Once the image shows up in the grey windows, select the size and the position and click on Done.

In the meantime, I'd suggest to manually sync your watch by using the Sync Now option in the app. Then, check if the information you're looking for is now displaying. If it's still not there, please try logging out and logging back in. 

I've moved your post to the Android App board for organization purposes.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
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