Tiles missing in bottom half of new dashboard

[MBJM]

I don't like the latest dashboard as I can't get it to display the sleep log. Which means  I have to revert to the  old sytle dashboard, (via my account and advanced settings) to veiw my sleep log.  

Any ideas how get the new dashboard to display the  sleep log or how to revert back to the more recent one which was prefect for me? 

Moderator edit: edited title for clarity

[SunsetRunner]

@ErickFitbit@

I have the fitbit 2.45 app installed on a Samsung Tab Pro 8
When its installed I see this screen:

After installing

If I tap the Whats New red notification bar till Done, I see this:

After tapping What's New

If I clear the data for the fitbit app I can see the last 5 tiles. I have to have 5 tiles added or just steps, floors, miles,cals and minutes show.

Also if I go to previous day sleep totals, Goal Met and resting bpm do not reflect that days total, still shows to days

[MBJM]

I thought that reinstalling fitbit on my Samsung A6 Android tablet would
solve the problem of not being able to access my favourite tiles, but I was
wrong!
Granted at first all seemed great UNTILit clicked on tbe annoying red bar
'see whats new', then the problem was back!!
Only when I switched off Bluetooth was I able to see the tiles I wanted to
access, but switching it back on again and they disappeared!!
Come on fitbit get this sorted!!

mbj.mckenna@gmail.com
Sent from my Samsung tablet.

[Paddypods]

Exact same issue as MBJM:

1) Galaxy Tab A won't rotate to landscape anymore, which is extremely disappointing for this tablet user.

2) Portrate mode only shows the 5 main tiles with no way to add back the others I want (the plus sign at the lower right doesn't add tiles).

App version 2.45

FitBit, please fix this!

[FunkyClive]

Why is this flagged as solved? Its not solved at all!   How do i add the tiles for weight and sleep?

Samsung Galaxy Tab S

App version 2.45 (2183107)

[Megamixer]

---

@FunkyClive wrote:

Why is this flagged as solved? Its not solved at all!   How do i add the tiles for weight and sleep?

Samsung Galaxy Tab S

App version 2.45 (2183107)

---

I was wondering the same thing.  It hasn't been solved and was made worse with the last Android update.

[MBJM]

I thought the problem was sorted because I found after reinstalling fitbit
that the missing tiles were visible. But when I click the 'what's new' bar
they disappeared again when syncing, but reappeared when not syncing. So I
reinstalled again and avoided clicking 'What's new' : the it currently
works ok. All tiles showing. Incidentally is works fine on my Samsung S6
mobile.

mbj.mckenna@gmail.com
Sent from my Samsung tablet

[jwebb72]

I'm experiencing the same problem.

Version 2.45 (2183107)

Samsung Galaxy Tab Pro 8.4

[SunsetRunner]

Hi Eric.. On your screen shot of the new dashboard, you appear to have several tiles. On my new dashboard, I only have the steps tile. Nothing else is visible.

How do I add additional tiles to my dashboard?? I have tried tapping the "+" button but it simply opens another window where I can view additional tiles. There are no other buttons for me to touch. 

Thank you,

Ray

[jojobee]

Hi there. My app just updated recently, and all the labels at the bottom toolbar went away. And there is this card thing on the upper right corner near the battery indicator. I don't k,ow what it is. Can you please put the labels back on the bottom toolbar? Thank you.

[PourPete]

Same experience as the previous users...after the 3/20/2017 update the Fitbit app on my Samsung Galaxy S tablet is frozen in portrait mode, and many tiles and the Edit button are missing. The app still works fine on my Galaxy 7 Edge phone  and with the Chrome browser.

My workaround is to log out of the app, then log back in. Seems to work everytime, and is quicker than restarting the device, or uninstalling and reinstalling the app. 

[BusyLegg]

I have the same problem with missing tiles. For a few days in early March, all the tiles showed in landscape view but not in portrait. Then, the app quit working in landscape, so the only way I can see missing info is to switch back to old dashboard. My fitbit app is version 2.45 and my device is Samsung SM-P605V, Android version 5.1.1. It has been making me crazy, trying to find a way to get the missing tiles I keep reading posts but none of the solutions are workable because the icons mentioned just don't exist for me.

[BusyLegg]

Yes! After reading several posts, I Uninstaller the app and reinstalled. I now have all my tiles again and will refrain from clicking on the red "see what's new" so that my tiles won't again disappear. THANKS to all who posted that tip!

[Chrissieb71]

does anyone from fitbit actually bother reading these forum issues please? I cannot believe we are having to make do with "not clicking on this" or not being"able to do that" when only a few weeks ago, we could do it all,
Come on fit bit. Your products are not exactly cheap so the least we should expect is being able to utiise your services fully.

1. I have all the tiles, but like others do not click on the "what's new" banner - Fitbit, if you are listening, please remove this banner until you sort its link out properly.

2. Cannot switch to landscape on my tab - why, when this was working fine a few weeks ago - Fitbit, please open this up again so we can view landscape on tabs, or do your customers the courtesy of advising why you can no longer allow that.
Thank you.

[db56]

I have a Samsung model SMP600.  Android v. 5.1.1.  Running fitbit v 2.45

The problem is exactly as reported by others.   Missing tiles on the  dashboard.  By reinstalling fitbit application and  not hitting "What's new" it does work but this needs to be fixed.  

[Paddypods]

If I reinstall the app, won't that wipe out my previous data? 
Is anyone from FitBit going to give us a status update on this issue we are all having? A forum moderator asked for screen shots several days ago, but I've seen nothing from him or anyone else since then. Come on, FitBit, you've got some very frustrated and disappointed app users here!


Sent from my Galaxy Tab A, where I have missing tiles and am limited to stupid portrait mode

[MBJM]

Yes it works fine if you don't click on 'what's new'!
Agreed, the problem needs fixing.

mbj.mckenna@gmail.com
Sent from my Samsung mobile.

[USAF-Larry]

---

@Paddypods wrote:
If I reinstall the app, won't that wipe out my previous data?

---

No, @Paddypods, the data is stored on the Fitbit server, not on the phone or computer. When you open the app it downloads the data from the server to populate the tiles on the dashboard, and when you sync your tracker it uploads the data from the tracker to the server.

[AngieNicholls]

My dashboard has lost all of the tiles underneath those for floors,  km call & minutes. I used to have no. of days, sleeping pattern,steps done per hour, bpm etc but they've suddenly gone from my Samsung tablet, although still on my ipod touch. Any ideas why please?

[USAF-Larry]

@AngieNicholls, this has been a problems with some tablets and the Android app.  There are several threads on this subject -  this is one of them:

https://community.fitbit.com/t5/Android-App/Tiles-missing-in-bottom-half-of-new-dashboard/m-p/186378...

[ErickFitbit]

Hey everyone -- Thanks for taking the time to report this.

I have followed up with our Product Specialist team who will be looking into the root cause and providing me with an update that I will in turn share with everyone here. Hoping to have something to share with you all soon. Again, thanks for the reports and for your continued patience.