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Time, Sync, and update issues

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‎03-13-2016 15:28

‎03-13-2016 15:28

I cannot sync my charge HR because it needs an update...However it won't let me update. I KEEP GETTING AN ERROR MESSAGE! This is putting me behind in my goals 😣 HELLLPP!

Also I traveled to Vegas and now I'm back home and my time won't reset. 😑
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2 REPLIES 2

‎03-14-2016 07:54

‎03-14-2016 07:54

Hey there @Ashley0118! Welcome to the Community! Let me help you out, I suggest trying the following troubleshooting steps in order to get synced up. 

 

  • Turn off Bluetooth, turn it back on, and then open the Fitbit app.
  • Close the Fitbit app and open it again. A sync should occur whenever the app is opened.
  • Reboot your mobile device and then open the Fitbit app again.
  • Restart your tracker. 
  • Uninstall and reinstall the Fitbit app.
  • If your tracker didn't sync, try syncing with your computer.
  • Set up your tracker as a new device. Note that if you have not synced in over 24 hours, your activity data for previous days will be lost and only today's data will remain.

If the issue persists I would recommend checking this thread you will find awesome tips there. 

 

Let me know how it goes! 

 

Magin | Community Moderator, Fitbit

If you find something helpful, give it a vote and don't forget to mark it as an Accepted Solution!

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‎03-14-2016 17:23

In response to MaginB

‎03-14-2016 17:23

I have tried all this, but it won't let the app update in order to sync it.
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