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Today's goals keep flashing after meeting goal

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‎09-07-2019 23:11 - last edited on ‎09-19-2019 12:54 by Fitbit Moderator

‎09-07-2019 23:11 - last edited on ‎09-19-2019 12:54 by Fitbit Moderator

So... This is happening on the latest version of the app. Got an updated Inspire HR and an OnePlus 6T. Tried to clear the cache too but didn't work //drive.google.com/file/d/10jc-w37DqO0ZTHPQPsmZ23ql5gZDerbI/view?usp=drivesdk

 

Moderator edit: updated subject for clarity

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3 REPLIES 3

‎09-08-2019 06:56

‎09-08-2019 06:56

Same here it's annoying to have this continuously flashing when you reach your goal.

 

Just seems like it's one bug after another with Fitbit lately.  They can't seem to get anything right. 

 

They should just have left things alone.

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‎09-19-2019 13:01 - edited ‎09-19-2019 13:07

In response to SunsetRunner

‎09-19-2019 13:01 - edited ‎09-19-2019 13:07

Hi @Soyer565. I'm glad to see a new face around. @SunsetRunner It's great to see you around the Forums. I'm sorry for my delayed response.

 

@Soyer565, thanks for bringing this to my attention, as well for the file shared in this thread. I was checking your information and it seems that your OnePlus 6T isn't a supported device, meaning that it hasn't been fully optimized to work with the Fitbit app. While this may be a factor that affects the Fitbit app performance, I'll still work on this with you. You did a good job in troubleshooting the Fitbit app, and please give one last try to the following steps:

 

  1. Log out from the Fitbit app.
  2. Make sure the Fitbit app updated to the latest version (3.6).
  3. On your phone's settings, tap on Apps > Fitbit > Storage > Clear Cache.
  4. Go back to the previous screen, tap on force stop and reboot your phone.
  5. Open the Fitbit app and log back in to your account.

 

Let me know how it goes!

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0 Votes

‎10-03-2019 13:14

In response to LizzyFitbit

‎10-03-2019 13:14

Hi guys. I appreciate all of you for reporting this issue and for your efforts while working on this.

 

I'm glad to let you know that our team released an update for the Fitbit app which brings the resolution to this situation. Make sure to download the latest 3.7 Fitbit app version from the Play store so you can receive the fix. If you happen to have any issue with the Fitbit app, please let me know so we can work on that along with you.

 

Thanks again for your patience and hope to see you around!

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