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Today step breakdown dashboard confused

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Today is Friday Jan 1. The app seems to be confused thinking today is both Friday and Wednesday on the step dashboard. The graph shows all days this week, but the list of days jumps from Tuesday to "today" and when I click on "today" to see the step counts by 15 minute segments, it shows me stats for Wednesday. I can't view yesterday or today in detail.

 

Moderator Edit: Clarified subject

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Hi @Muzakmonk11, welcome to the Community Forums.

 

Thanks for bringing this to our attention and for the details that were shared. To better assist you with this, can you please let me know which Android mobile device are you using? When was the first time you experienced this issue and how many times since then? In the meantime I receive your answers, please try the following steps and let me know if the issue persists:

 

  1. Force quit the Fitbit app.
  2. Uninstall the app from your mobile device.
  3. Make sure that the Android version is up to date.
  4. Reboot your mobile device.
  5. Reinstall the Fitbit app.
  6. Login using your account credentials.

 

Looking forward to your reply.

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4 REPLIES 4

Hi @Muzakmonk11, welcome to the Community Forums.

 

Thanks for bringing this to our attention and for the details that were shared. To better assist you with this, can you please let me know which Android mobile device are you using? When was the first time you experienced this issue and how many times since then? In the meantime I receive your answers, please try the following steps and let me know if the issue persists:

 

  1. Force quit the Fitbit app.
  2. Uninstall the app from your mobile device.
  3. Make sure that the Android version is up to date.
  4. Reboot your mobile device.
  5. Reinstall the Fitbit app.
  6. Login using your account credentials.

 

Looking forward to your reply.

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I rebooted the app after reporting the issue and it resolved. I have
screenshots if that would be helpful, but I assume it was just a fluke.
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Your update is appreciated @Muzakmonk11.

 

I'm happy to know that your issue was solved after trying the troubleshooting steps that were shared on my previous post. For our records, do you mind sharing the screenshots of this issue? Please refer to this post for instructions on how to attach an image into your post.

 

Don't hesitate to contact me back if you require further assistance or if you have any additional questions in the future for me to answer, I'll be here ready to help you. 

 

Thanks for being part of the Fitbit family, it was a pleasure to assist you.

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screenshot

 

Image upload wouldn't work for me.

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