Total mileage discrepancy

[Emujo]

As of last week I showed 10 940 miles. And I have the earth badge I received at 7900 miles. Now Fitbit.com and the android app both show 6900 miles..what has happened that I lost 4000+ miles

Moderator edit: Subject for clarity 

[RicardoFitbit]

Hi @Emujo, it's nice to see you again participating here in the Community Forums, welcome back!

I appreciate the information and details that were shared in your post. To better assist you with this, can you please let me know which Android mobile device are you using and if you experienced this situation in the past? Did you manually logged steps or an activity in your Fitbit account? If possible, please send me a screenshot of the Earth badge (you can refer to this post to attach an image into your post) and try the following steps:

1. Force quit the Fitbit app.
2. Uninstall the app from your mobile device.
3. Make sure that the Android version is up to date.
4. Reboot your mobile device.
5. Reinstall the Fitbit app.
6. Login using your account credentials.
7. Let me know if the issue persists.

Keep me posted and let me know if you have any additional questions.

[Emujo]

 these are my actual stats..this is what my total distance says

 I have a galaxy s10 at latest updates and Fitbit app update today 

Moderator edit: Removed personal information 

[RicardoFitbit]

Thanks for your prompt reply @Emujo.

The information and the screenshots that were shared in your posts are appreciated, I removed the second image because it had your personal information but your stats were reviewed. Thanks for letting us know about this issue, I'd like to let you know that here at Fitbit we are aware of this situation and are working to identify a resolution as quickly as possible. 

We're sorry for any trouble this may cause to you with your stats and appreciate your patience while we look forward to getting you back on track with this information corrected.

Please let us know if there's anything we can do to assist you in the meantime.

[Emujo]

Whatever the issue was, it has been resolved, the App and Web site are showing accurate info. Thanks, Ed

[RicardoFitbit]

Thanks for your update and sorry for the delay in responding @Emujo.

I'm really happy to know that your issue was resolved. Please do not hesitate to contact me back if you require further assistance or if you have any additional questions for me to answer, I'll be here.

See you around, it was a pleasure to assist you.