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Touchscreen not working

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‎01-24-2024 13:50 - last edited on ‎01-25-2024 10:48 by Fitbit Moderator

‎01-24-2024 13:50 - last edited on ‎01-25-2024 10:48 by Fitbit Moderator

After my Versa 2 did an update all my touch features stopped working. Resets have not been working as well, and the device has disappeared from my account. I can not pair my device now as I have a lock screen on my account and cant see the pairing number when prompted. Any way around this??????

Moderator edit: Subject for clarity.

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‎01-25-2024 11:43

‎01-25-2024 11:43

@JamesF88 Welcome to the forums!

Thanks for reaching out about your Versa 2 touchscreen and the fact it is no longer showing under your account. I was informed you are already in contact with support. They will provide you with a suitable resolution. I appreciate your patience!

RodrigoM | Community Moderator, Fitbit

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