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Tracker Steps Lower After Sync Android

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‎04-26-2017 11:18

‎04-26-2017 11:18

I don't know if anyone else is running into this issue, but when I sync my tracker on the most recent Android app update, the steps on my tracker lower. Sometimes it's only 50-100, but I've lost hundreds hundreds over the last couple weeks including over a 1000 from last night.

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‎04-30-2017 12:15

‎04-30-2017 12:15

A very warm welcome to the Forums @Sean_Michael! 

 

I'd like to take a closer look into this situation. So that I can better understand, please answer the following questions:

  • When was the last time that this happened?
  • How many steps were lost after the syncing?

Look forward to your reply! 

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂
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‎10-15-2019 19:37

In response to LanuzaFitbit

‎10-15-2019 19:37

This seems to be the closest post about my issue. I'm hoping Fitbit reads this as it's 2 years later...I'm having the same issue. Walked over 5000 steps. When I came home to sync, device advised to out on locator to sync. Followed prompt and lost thousands of steps for the day.

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‎07-09-2021 11:45

In response to Andi_F

‎07-09-2021 11:45

Looks like Fitbit doesn't even bother looking here...Good luck if you're having this issue!

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