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Tracker not found (1 plus 5 phone)

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‎07-22-2018 14:25

‎07-22-2018 14:25

I have had a continuous problem with my fitbit not linking to my phone. Every day I have to click into Bluetooth forget my charge 2 then reboot my phone to get it to sync. (I have tried deleting and reinstalling and I have updated the app)

 

This is ridiculous I loved my fitbit and had no issues up until a few months ago. Added to that my strap has decided to keep unfastening itself from my actual fitbit. Getting very fed up now. 

 

 

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‎07-23-2018 06:21

‎07-23-2018 06:21

Welcome to the Forums @Fitforfun16.

 

It could be because theOnePlus 5 is not on the supported devices list. This means that the app has not been fully tested and optimized to work with those phones and thus issues like this may arise. 

 

While the app can work as long as the phone meets the minimum requirements, Android 4.4 and Bluetooth 4.0, there is a possibility that some issues will happen. Some users of phones not on that list have mentioned that going through these troubleshooting steps helped them, so it's definitely worth a try. 

 

Let me know if you have any further questions.

Lanuza | Community Moderator

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