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Tracker not found

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‎08-17-2016 05:37

‎08-17-2016 05:37

My surge constantly cannot sync to my Fitbit app on my Samsung S6. It will go a day or two then either say "cannot find tracker" or "cannot reach fitbit.com". I have uninstalled and reinstalled the tracker and that works, but it isn't a process I want to do every couple of days. I tried it on my iPhone I have for work and I don't seem to have this problem, but I prefer it to sync to my Samsung (I have unpaired the device from the iPhone).
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‎08-17-2016 16:40

‎08-17-2016 16:40

Awesome troubleshooting @SunsetRunner

 

Feel free to check out the Fitbit Article regarding not being able to sync the tracker.

 

https://help.fitbit.com/articles/en_US/Help_article/1866

Hope it helps

 

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