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Trophies are still locked

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-02-2019 14:25 - last edited on ‎08-04-2019 10:29 by Fitbit Moderator

‎08-02-2019 14:25 - last edited on ‎08-04-2019 10:29 by Fitbit Moderator

My badges on my dashboard are displayed but the trophies I should of earnt are locked. I have tried rebooting the device and logging out of the account and logging back in. It is synced up to date. What is the issue and how can I resolve it?

 

Moderator edit: updated subject for clarity

Best Answer
2 REPLIES 2

‎08-04-2019 10:36

‎08-04-2019 10:36

Hi @Ba5her, welcome to the Community Forums. I'm sorry for my delayed response.

 

Thanks for letting me know about your trophies, as well for the steps that you've tried prior posting. I understand how you're feeling about this, and I've been informed by our Support Team that they're currently handling your case. Since they'll continue working with you via email, please keep an eye on your inbox.

 

If you need anything else, feel free to let me know. Smiley Happy

Best Answer

‎05-17-2020 01:24

In response to LizzyFitbit

‎05-17-2020 01:24

It would be really useful to have a reply posted with some steps for others to take. I've had this issue too and from looking at other forum posts can see that people have been complaining about this since 2016 . If there was a reply somewhere which stated appropriate steps I'm sure it would help a large number of people. 

Best Answer